Shipping Policy

At Omega Electric rides, In the United States We offer Free shipping on all orders above USPS* for all our brands.

 Every day, we deliver to hundreds of customers across USA, ensuring that we provide the very highest levels of responsiveness to you at all times.

Please note that we DO NOT ship to PO Boxes, APO/FPO/DPO addresses, Alaska or other U.S. territories.

We do not offer pick-ups for our customers. 

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are picked up by UPS/FedEx/usps within 1 to 3 business days after the order is placed.

• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US orders are shipped by UPS/FedEx/usps. After processing and leaving the warehouse, items usually take between 5 to 7 (for free shipping transit) to arrive at their destination but can take longer from time to time.

• Important Freight LTL Shipment

  • When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.

  • You need to be at the delivery address during the delivery window to receive and sign for the item. 

  • The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 

  • Please make sure the phone number you entered at checkout is a good number to contact you at.

  • Don't screen your calls until your item has been delivered. 

  • The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 

  • Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

If the shipping service provider shows your package(s) has delivered but you did not receive it, please contact us at contact@omegarides.com as soon as possible, and we will assist in all possible ways.

Your shipping address can be changed BEFORE your order has shipped. Contact our customer service via contact@omegarides.com and we will change the address for you. Please be aware that a $20 surcharge will be applied for changing the information after your order has shipped.

Also note that the address CANNOT be changed once the item has been delivered.

If your order is damaged, please contact us via email explaining the issue with the subject damaged products. DO NOT forget to attach the images of the damaged product and we'll help you in the best way possible.

• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 

• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment.

• Sign carrier paperwork: “Carton damaged and refused.”

• Notify contact@omegarides.com immediately.