We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item, you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee

• Promotions such as rebates and buy one, get one free offer are not eligible.

• The item must be in stock on the competitor's website.

• The competitor must be an online store, they may not have a retail location.

• The website cannot be a discounter or auction website (ie; eBay, overstock, etc.)

• The competitor must be an Authorized Retailer of the product in question.

• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

At Omega Electric rides, In the United States We offer Free shipping on all orders above USPS* for all our brands.

 Every day, we deliver to hundreds of customers across USA, ensuring that we provide the very highest levels of responsiveness to you at all times.

Please note that we DO NOT ship to PO Boxes, APO/FPO/DPO addresses, Alaska or other U.S. territories.

We do not offer pick-ups for our customers. 

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are picked up by UPS/FedEx/usps within 1 to 3 business days after the order is placed.

• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US orders are shipped by UPS/FedEx/usps. After processing and leaving the warehouse, items usually take between 5 to 7 (for free shipping transit) to arrive at their destination but can take longer from time to time.

• Important Freight LTL Shipment

  • When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.

  • You need to be at the delivery address during the delivery window to receive and sign for the item. 

  • The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 

  • Please make sure the phone number you entered at checkout is a good number to contact you at.

  • Don't screen your calls until your item has been delivered. 

  • The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 

  • Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

If the shipping service provider shows your package(s) has delivered but you did not receive it, please contact us at contact@omegarides.com as soon as possible, and we will assist in all possible ways.

Your shipping address can be changed BEFORE your order has shipped. Contact our customer service via contact@omegarides.com and we will change the address for you. Please be aware that a $20 surcharge will be applied for changing the information after your order has shipped.

Also note that the address CANNOT be changed once the item has been delivered.

If your order is damaged, please contact us via email explaining the issue with the subject damaged products. DO NOT forget to attach the images of the damaged product and we'll help you in the best way possible.

• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 

• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment.

• Sign carrier paperwork: “Carton damaged and refused.”

• Notify contact@omegarides.com immediately.

At Omega Electric Rides, we take great pride in the quality and durability of our products. We’re confident that you will be impressed as well, and we stand behind all of our products. Every bike we sell is covered by a limited warranty against Manufacturer Defects, subject to exclusions noted herein. This warranty is only valid in the United States.

NON-TRANSFERABLE

This warranty is not transferable in any way and may not be exercised by anyone other than the original retail buyer (“Customer”) of the Products. Customer will be required to furnish the original receipt of purchase when filing a claim under this warranty. 

This warranty does not cover normal wear and tear of the Products.  Furthermore, this warranty will not cover any damage resulting from the abuse or neglect of the Products.  Examples of abuse and neglect include, but are not limited to: 

1. Racing or competition use, modification of original parts, abnormal strain.

2. Water damage.

3. Lack of proper maintenance, installation of parts or accessories that are not equivalent in design and quality to genuine Juiced parts (“Incompatible Parts”)

4. Use of lubricants that are not suitable for e-bike use.

5. Damage as a result of accidents, collisions, road hazards, or operation on surfaces, such as stairs, not intended for conventional e-bike use; damage from external factors such as salt air or saltwater, bird droppings, or chemicals.

6. Commercial applications, such as transporting cargo, delivering newspapers, and rentals.

7. Temporary decrease in power or distance that can be traveled on a single battery charge, as described in the Owner’s Manual, due to operating conditions such as ambient temperatures, load, inclines, frequent starting and stopping, and normal system-protection functions, as well as temperature-related performance of the battery charger.

8. Normal deterioration, including the gradual decrease of battery capacity over the warranty period as long as the battery capacity is still 50% or more of the initial capacity before the warranty expiration and the total number of batteries charging cycles is 200 or less. Other normal deterioration includes natural fading of painted or plated surfaces, and cosmetic ozone or weather cracking in tires.

Hi there,

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

after your order placement, you'll receive an email on your email mentioning the tracking number for your order and confirmation. Click on the tracking number and you'll be directed to the shipment company's website where you can view the information of the product. If you have any further questions or need assistance, please don't hesitate to reach out to us. We are always happy to help. Thank you!